and the opportunity was gone

Today is the national general election. From the beginning, Government already tried to remind people to vote. even, KPU reminds people through sms. Actually, I really wanted to participate in this election, since this will be my first experience in general election events. However, one small thing that happened this morning made me lose that opportunity.
I still remember my lecturer Ms. Han Weilin ever told me that do not ever be a "GOLPUT". Why? by not vote, actually we give away the governance to the people who we don't like. these people sometimes will not have the same vision with us. therefore it is a bad idea to be golput.
I have planned to go back to my hometown to participate in this event a couple of days ago. My mom booked a seat from one of travel agency and the departure will be at around 7 a.m. I have been prepared everything, including waking up in the morning, which is very hard for me, so that I will not miss it. Unfortunately, the travel agency is such a terrible agency. I've waited for one and a half hour until I decided to cancel it. This cancellation brings up a lot of consecuences for me. I have to cancel the other ticket thet I've been booked for tomorrow, I lost my valuable time waiting for nothing, which can be used to finish my assignment, and ultimately I lost my opportunity to participate as a good civilian. For the agency, it is very bad for them to did such a thing to their customers. Travel Agency is a service business that should concern with customer satisfaction. However, this agency is not concerned at all with the consumer satisfaction. The call center was a f***ed lady who does not know how to react towards complaints. I complained for the lateness. The call center lady harshly hang up the telephone. what a mistake for a service business doing something like that.
From what I've learned, the company could suffer a big distrust from the customer with this kind of behavior from their front line people. When we are still in this crisis, it is wiser to keep the current customers instead of looking for a new ones. Customer is not a king at all time, but the one who will decide whether he/she want to use the service is the customer. Therefore, company should have comparative advantage in order to win the competition. the essence in travel agency business should be delivering people and goods to the destination with punctuality. However, the reality in this agency is so far with the ideal one. To be able to serve better, they need to improve the effectiveness of choosing the shortest route so that the time consumptions could be minimized. Then, the agency needs to committed doing this continuosly. when they cannot deliver their promises, they should learn how to dealt with customer and keep the customer loyal to the agency.
And at last, my opportunity was gone. what I can do now is to finish my assignments and preparing for the midterm.............